Kudos to… JetBlue Airways

Yet again, JetBlue Airways impresses me with its service.

A friend and I flew to New York a while ago, my first time on JetBlue and I must say I was extremely impressed overall.  Yesterday, I collected my daughter and her friends at Buffalo Airport when they returned from Florida, their flight fifteen minutes early.  (Yes, early-arriving flights still happen.)  One of the girls had to speak to a customer service rep about a (late-boarded) bag that had gone astray at JFK, but within one minute (I shit you not, Terry…) the employee located the suitcase online, knew exactly where it was, and arranged to have it delivered that evening.

This may sound trivial and par for the course, but the JetBlue employee was extremely polite and helpful, not to mention the epitome of efficiency.  I’ve stood in line at baggage counters over the years like most travellers, only to have a page of suitcase pictures shoved in front of me and a few terse instructions barked in my direction… “…fill this in and sign your name.  We’ll see if we can find it, but we can’t promise anything.”

JetBlue was the first airline to make lost baggage a quick and painless exercise.